Refund policy

Thank you for shopping at Druthi Sarees!
We value your trust and aim to ensure you’re happy with every purchase. However, we understand that sometimes things may not go as planned. This Return & Refund Policy outlines the terms and conditions under which returns or exchanges may be accepted.

Return & Exchange Conditions

We accept return requests within 2 days of delivery and offer a 2-day return window, starting from the date you receive the item. You must raise a return/exchange request within 2 days of delivery to be eligible.

Returns Not Accepted In the Following Cases

  • Change of Mind or "Didn’t like the product"

  • Color/Look mismatch due to lighting or screen differences

  • Beads or sequins fall-off, which is natural in handworked items

  • Sale items are strictly non-returnable, non-refundable, and non-exchangeable

  • International Orders – Payments made on international orders are non-refundable under any circumstances

Damaged / Defective / Wrong Item Received

If you receive a damaged or incorrect item, you must record an unpacking video to be eligible for a return or exchange.

Unpacking Video Instructions:

  • Start recording before opening the outer packaging

  • Ensure the video is continuous, uncut, and unedited

  • Clearly show the sealed package, shipping label, and the product condition

  • If damage/defect is noticed, capture it clearly in the same video

No claim will be entertained without this video evidence.

Return Process

  1. Contact Us

    • Reach out to us within 2 days of receiving your order via WhatsApp at +91 7093319171 with your order number and the unpacking video.

  2. Request Approval

    • Our team will review your request and respond within 2 business days.

    • You are responsible for the return shipping cost unless the item was defective or incorrect.

    • If your return is approved, we will reimburse shipping charges up to ₹100 only.

  3. Inspection & Processing

    • Once we receive the returned product, it will be inspected.

    • If approved, we will:

      • Ship a replacement item within 5 business days, or

      • Initiate a refund (if replacement is unavailable) within 2 working days

Refunds

Refunds are only processed:

  • If a replacement is not possible

  • Upon successful inspection and approval of the return

  • Refunds will be processed to the original payment method

Important Notes

  • We reserve the right to reject any return if it does not comply with our policy.

  • Please ensure the item is unused, unwashed, and in original packaging.

  • We recommend using a trackable courier service for return shipments.

  • No returns/refunds for minor variations in color or handwork.

  • Return/refund requests will not be entertained without a valid unpacking video.

Have Questions?

We’re always happy to assist!
If you need help or clarification, please contact us at:
https://druthisarees.in/pages/contact-us